This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post: Stryd Penlan, Mount Pleasant, Penlan Street, Pwllheli, Gwynedd, LL53 5DE, GB
Telephone: 01758701611
Email: meinir@felin-fach.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and third party referrals:
- Names and contact details
- Gender
- Pronoun preferences
- Addresses
- Date of birth
- Health information (including medical conditions, test results, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
- Information about support requirements
- Records of meetings and decisions
- Information about income and financial needs for funding or personal budget support
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about your right of access here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about Your right to rectification right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about Your right to erasure right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about Your right to restriction of processing right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about Your right to object to processing right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about Your right to data portability right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about Your right to withdraw consent right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
- Directly from you
- Regulatory authorities
- Family members or carers
- Other health and care providers
- Social services
- Charities or voluntary sector organisations
- Schools, colleges, universities or other education organisations
- North Wales Police National Advisory Liaison Service Jack Lewis Foundation
How long we keep information
We keep information securely and on file whilst the individual is receiving support from us, and for a following 7 years once the individual has stopped receiving support, or the individual has died.
Who we share information with
Others we share personal information with
- Other health providers (eg GPs and consultants)
- Charities and voluntary organisations
- Organisations we need to share information with for safeguarding reasons
- Emergency services
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: ico.org.uk/make-a-complaint
Last Updated: 10/06/2025